Dr. Catsby

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FAQ

What is whisker fatigue?

Having earned my doctorate in Whiskerology from the University of Catbridge, I do know a thing or two about how whiskers work. As cats, we’re very particular about our food, of course. But we’re also very particular about our bowls.

Whiskers are wonderful things. They can help us detect changes in the air current, so we can navigate our way through narrow opening and dark spaces. But that also means we can be subject to an affliction known as “whisker fatigue”.

Allow me to elaborate…

When our whiskers are forced into close contact with the sides of our bowls, it can get extremely painful. And that’s why we don’t always finish our food. Not necessarily because it’s the wrong food – but because it’s the wrong bowl.

 The signs of whisker fatigue:

 

My cat doesn’t have whisker fatigue. Can I still use Dr. Catsby’s bowl?

Dr. Catsby’s bowls are purrrfect for all cats.

I believe in the health and wellness of my feline friends so, I believe that this bowl can bring added happiness to any cat that is lucky enough to use it.

 

My cat is still making a mess with his/her food after trying Dr. Catsby’s. What should I do?

The Dr. Catsby’s bowl is like riding a bike for the first time. At first you may begin on a shaky note, but the more you use it, the more streamlined it becomes. After a few tries, your cat’s meal time should become shipshape and tidy. 

Dr. Catsby's bowl works best with premium dry food or soup-like wet foods. Some wet foods that are sticky or clumpy may be better suited for a large flat plate.

 

What makes this bowl unique?      

Designed from a cat’s perspective, these wide but shallow dishes allow us to access our food without pulling back our whiskers. Its clean, simple design is a cinch to wash and will enhance the aesthetic of any home.

Bowl features:

As a medical expert renowned in the field of Whiskerology, it is my professional opinion that Dr.Catsby’s bowl will mean happiness for your cat – and you.

 

What type of metal is the bowl made from? 

Dr. Catsby’s Bowl is made from #304 food service grade stainless steel. This is the same grade of stainless steel as used in milk pasteurization, beer brewing, cookware, and eating utensils.

Stainless steel is one of the most common materials found in kitchens today. It's used in everything from appliances to cookware, dishware, flatware, and utensils because it is durable, easy to sanitize, and corrosion resistant to various acids found in meats, milk, fruits and vegetables. Most importantly though, stainless steel is a safe option when it comes to use with food and beverage, as there are no chemicals that can migrate into your food from these products.

 

Is this bowl BPA free?

Yes! We're proud to say that the grade of stainless steel used makes our bowl BPA free.

 

What types of food can be used in this bowl?

Dr. Catsby's bowl is recommended for use with dry food or wet food!

Some sticky wet foods may take some time for your pet to adjust to the shape.

 

Can I use the bowl for water too?

While Dr. Catsby’s bowl is designed for food consumption, it works well for water too. The bowl holds 12 ounces (1.5 cups).

 

Is this bowl for an indoor or outdoor cat?

This bowl is purrrfectly designed for any cat that is lucky enough to get their paws on it.

 

How to care for your bowl

I recommend hand washing the bowl and mat with warm soap and water. Towel dry.

If you prefer the dishwasher, wash only the bowl on the normal setting. Do not place the rubber mat in the dishwasher.

 

Where can I buy a Dr. Catsby bowl?

Dr. Catsby's bowl is available in a limited amount of stores that can be found through our store locator. You can also purchase a bowl through www.drcatsby.com and follow the instructions there.

 

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, or American Express cards, as well as PayPal.

 

How can I check the status of my order?

For any questions regarding the status of your order, please contact customer service at info@drcatsby.com for more information. Please allow 24 hours for a response.

 

Do you charge sales tax?

Sales tax is only collected for items shipped to New York, other states do not apply.

If it is an international order, duties and taxes are the responsibility of the buyer.

 

Shipping information

I am happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please contact customer service at info@drcatsby.com for more information. Please allow 24 hours for a response.

I ship by UPS/USPS Sure Post.

All orders generally take 1-2 business days to process before they are shipped out to the customer. Shipping time varies depend on location.

An email notification with a tracking number will be sent to you once I ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.

You are not liable for your order while it is being shipped. All Dr. Catsby’s shipments are fully insured by Drcatsby.com.

I do ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses. 

Shipping fees are non refundable, unless the item has a defect. Returns are accepted up to 30 days from the ship date.

 

International Shipping

International shipping is available as an on-request basis. To make an international order, please email info@drcatsby.com and allow for 24 hours for a response. 

 

Returns, exchanges, or defective products

I wish for you to shop with confidence and to be completely satisfied with your purchase. If for any reason you are dissatisfied, you may return or exchange within 30 days from the date of shipment.

I gladly accept items that are free of scratches, blemishes, and without signs of wear or tear.

Contact customer service info@drcatsby.com to obtain shipping instructions. 

For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the package has been damaged or tampered with. 

Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.

Returns can be sent to:

North Bay Distribution, Inc

C/O Catsby Attn: Ray C.

2029 E. Monte Vista Ave. Door #10

Vacaville, CA 95688

 

Customer service

I would be delighted to hear from you!

Please email info@drcatsby.com. Please allow 24 hours for a response.

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